This privacy policy sets out how Sweet Dreams Australia Pty Ltd ACN: 647 032 862 trading as Le DÉO (we) treat the privacy of
customers and others with whom we interact. We are committed to protecting the privacy of our customers and will only deal with personal; information in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and this policy.
In this privacy policy, the term “personal information” has the meaning given in the Privacy Act. It includes information about an
identifiable individual, including names, addresses, telephone numbers, email addresses, gender, date of birth, credit and banking
details, photographs, opinions about identifiable individuals and if and where applicable information that is considered “sensitive
information”.
Collection and Storage of Personal Information and Data
We may collect personal information about individuals. Our customary approach is to collect personal information directly from the individual concerned. This information could include name, email, telephone or address contact details, job position and other
relevant employment details and financial details. In most circumstances we do not collect sensitive information. Notwithstanding,
if you provide sensitive information to us for any reason (for example health information relating to skin conditions and allergies) you consent to us using that information for the purpose you disclosed it, as permitted by the Privacy Act.
We may collect personal information in circumstances including:
1. When you order goods from us online;
2. When paying for goods with credit cards and when processing returns or exchanges;
3. When you telephone us or visit our website (or any other physical location) and make an enquiry to which a later response is
requested and to do so requires your contact details;
4. When you ask to be included on mailing or marketing distribution lists, register for our website or interact with us through social
media services;
5. When you enter a competition or promotion, or respond to a survey;
6. When entering into a commercial arrangement or agreement with us; and
7. When we evaluate job applicants and personnel, which may involve collecting their contact details, employment history, CV and
educational qualifications. This may include “sensitive information” as defined in the Privacy Act.
We may use ‘cookies’ to collect data (typically not considered personal information) relating to your general internet usage. This data may include IP-addresses, browser versions, number of visits and similar such data relating to your navigation of the internet and our site. A cookie is a small text file that is placed on your computer’s hard drive. Cookies help us to improve our site and to deliver a better and more tailored service, for instance by storing information about your preferences and allowing us to recognise you when you return to our site.
You may refuse to accept cookies by activating settings on your internet browser. However, please note that if your select such
settings your may be unable to access certain parts of our site.
We hold personal information in our own secure databases, and, to some extent, for marketing purposes in the databases of third parties engaged by us (subject to obligations regarding privacy and confidentiality) to conduct electronic direct marketing subject to all legislative requirements.
Anonymity / pseudonymity
Where practicable, customers and others have the right to interact with us anonymously or using a pseudonym. However,
circumstances where it is not practicable to do so, include where personal information is required to complete a credit card or
account transaction.
Disclosure of Personal Information
We may provide personal information to third parties outside for limited purposes, such as to help us in providing goods and services to customers. Those persons and business may include:
1. Organisations who carry out credit, fraud and other security checks;
2. Our online payment gateway service provider, for the purpose of facilitating payments;
3. Couriers, shipping and delivery business (where we arrange to deliver goods to you or persons you have requested us to send
deliveries to);
4. Third party software providers who store details of customer account for us or who provide other IT services;
5. Social media and marketing companies that are engaged to manage our social media activities and website; and
6. Marketing businesses engaged by us to disseminate materials to which recipients have consented.
We may also disclose your personal information to third parties outside our company:
1. Where we have your express permission to do so;
2. Where it can reasonably be inferred from the circumstances that you consent to the disclosure to the third parties;
3. If our company or substantially all of our assets are acquired by a third party, in which case personal information which we hold
about our customers may be one of the transferred assets (subject to the same constraints on use and disclosure as under this
policy);
4. To our professional advisors, accountants, insurers, lawyers and auditors on a confidential basis;
If we are under a duty to disclose or share your personal information in order to comply with any legal obligation or where authorised at law to disclose that information at law. This may include in order to enforce or apply our terms and conditions; to protect the rights, property, or our safety and that of our personnel, customers and the public and for law enforcement purposes. This includes
exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We limit the information we provide to third parties to the information they need to help us provide or facilitate the provision of goods and services to you. We deal with third parties that are required to meet the privacy standards required by law in handling your
personal information, and use your personal information only for the purposes that we gave it to them. We do not disclose personal information to businesses or persons located outside Australia.
Security of personal information
We take all reasonable steps to protect your personal information, including internal and external security, restricting access to
personal information to those who have a need to know, maintain technological products to prevent unauthorised computer access and regularly reviewing our technology to maintain security.
We treat website and credit card security seriously and endeavour to provide a secure, safe platform through which to conduct
transactions. Nevertheless, except to the extent liability cannot be excluded at law, we exclude all liability (including in negligence) for the consequences of any unauthorised access to your personal information. Please notify us immediately if you become aware of any security or data breach.
Questions and concerns and access to/ correction or updating of your personal information
You have a right to access the personal information we hold about you. To obtain a copy of the personal information we hold about you, please contact us via email at info@leodeo.com.au.
Please provide sufficient detail about the information in question to help us locate it. We will then use commercially reasonable
efforts to promptly determine if there is a problem and take the necessary corrective action within a reasonable time. There may be some circumstances where we decline to grant access, where permitted under the Privacy Act. In that case, we will inform you of the grounds on which access is denied.
If you wish us to permanently delete the personal information we hold about you, we will, to the extent required under any applicable law, do so.
If you have a concern or complaint about the way we have treated your personal information, please contact us at the above address. If you are not satisfied with our handling of that complaint you may refer the issue to the Office of the Australian Information
Changes to our privacy policy
We may modify, alter or otherwise update this privacy policy at any time. We will post revisions on our website. We encourage you to review this policy from time to time